Stanley Gibbons Webshop

Stanley Gibbons Webshop

Terms and Conditions for Online Sales

1. The submission of your order and its acceptance by us constitutes a contract of sale between you and Stanley Gibbons which includes an obligation on you to pay for the products you have ordered. When you place an order we will send you an email to confirm receipt of your order but we only accept your order and conclude the contract of sale when we dispatch the product to you and email a dispatch confirmation to you.
2. Your total price is inclusive of any VAT or delivery costs. That price is the price shown on the order page when you place your order. You will own a product we have delivered to you once you have paid for it in full.
3. We will endeavour to deliver the products you have ordered within our stated target delivery dates all of which are less than 30 days from order, but all orders are subject to availability and we reserve the right to cancel orders for any products which cease to be available for any reason.
4. Any stamps purchased from Stanley Gibbons under this contract benefit from our lifetime guarantee of authenticity. This means that we sell those goods on the basis that they are genuine originals and if they are proved not to be genuine originals of the stamps as we described them to you then you may return them to us at any time for a full refund of the original price paid. This lifetime guarantee of authenticity does not affect your statutory rights, but otherwise shall be the limit of our liability in respect of those goods.
5. If any of the goods have been certified as genuine by the Expert Committee of the Royal Philatelic Society, London, or by the Expert Committee of BPA Expertising Ltd then you and we may both rely upon that certification and you shall not be entitled to claim against us for any error or omission in that certification.
6. You have a statutory right to cancel your purchase and get a refund without giving any reason at any time before delivery and within 14 days after the day on which you receive the goods, and your delivery will include a sales receipt which will include a notice of these cancellation rights.
   To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. a letter sent by post or e-mail). Please use the contact details provided below to let us know. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of your right of withdrawal before the withdrawal period has expired.
   If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event within 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
   You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. This deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
7. We have a legal duty to supply goods to you that meet your consumer rights. You have additional statutory rights if your goods are not as described, not fit for purpose or not of satisfactory quality, and if you have any concerns that we have not met our legal obligations please contact us.
8. We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by you, including your handling them in a way which would not be permitted in a shop. Where stamps are delivered to you in individual sealed transparencies please be aware that unsealing the transparency and handling the stamps in a manner which leaves any form of marking or trace may well substantially reduce the value of those stamps.
9. Product descriptions for the goods are set out on our website and/or in our catalogues. Any images of products in our catalogue or on our website are for illustrative purposes only. The shape, colour and size of the goods delivered may vary from the examples shown in the product catalogues or on our website and such variations do not constitute a product defect.
10. Where the goods include any publication or other literary or artistic work or any pictorial representation, image, graphics, or any other copyright material or content, all intellectual property rights in, to ad in in respect of those goods are fully reserved by us and you shall have no right to reproduce, sell, dispose of or commercially exploit any of those rights in any manner.
11. We may have the right to cancel your order before the goods are delivered to you for any reason including due to an event outside our control, or due to the unavailability of stock, limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product. If this occurs, we will contact you to let you know and will refund the payments you have made for the goods.
12. We will not be liable to you, whether in contract, tort, (including negligence) or otherwise for any indirect or consequential loss or economic loss suffered by you as a result of any failure by us to comply with these terms and conditions. We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for any other liability which may not lawfully be excluded under applicable law. Subject to the foregoing, our aggregate liability to you for any loss or damage which you may suffer or incur arising out of or in connection with this sale contract shall in no event exceed the price paid by you for the products which are the subject of this sale contract.
13. The information that you provide to us will be used by us to process your order and for general administration, marketing, statistical and management purposes. To do this, we may pass your details to our group companies, marketplace sellers, and to third parties who perform functions on our behalf. You can request details of these third parties and/or obtain a copy of the information which we hold about you which is subject to the Data Protection Act 1998 (for which we may make a small charge) by contacting us as set out below. You are entitled to withdraw your consent given under this clause at any time unless the fulfilment of our contractual obligations requires the use of that data.
14. We may make changes to these terms and conditions of sale at any time. You will be subject to the terms and conditions in force at the time that you order products from us, so if you buy products regularly from us please carefully read these terms before placing each order.
15. Any provision of these terms which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be severed and shall not affect the validity or enforceability of any other provisions.
16. If you have any questions or complaints about your order or any products delivered to you please contact us by email at:support@stanleygibbons.com
17. Should any dispute arising from the transaction not be resolved directly between you and Stanley Gibbons, there are a number of government approved and EU listed certified alternative dispute resolution service providers, including ProMediate (UK) Limited (www.promediate.co.uk); but we are not obliged to and do not agree to have our customers' complaints handled by these providers
18. Your sale contract is governed by and construed in accordance with the laws of England and Wales, and in the event of a dispute the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Stanley Gibbons Webshop